Document management is among the most crucial aspects of any organisation. This is where you store, create and distribute all outbound documentation and where you manage the flow of information for your customers. A well-managed process for managing outbound documents can improve customer service, increase sales and improve profits. However, a poorly run document management system can result in loss of documents, chaos and chaos that could damage your reputation and brand image, cost you money, and even lose customers.
Storage, capture and retrieval are the three main aspects of a system for document management. This includes scanning paper documents into digital format, adding indexing via hand entry enterprise resource planning (ERP) integration, zonal optical character recognition (OCR) barcoding or other means, and then sharing the documents for use. A EDMS can help facilitate collaboration within an organization with features like tagging and categorization.
Access controls and version control are a way to protect your documents from malicious intent and mistakes. This ensures the latest versions are always accessible and that older versions are archived easily.
Outbound document management systems can also be used to make sure that you are in conformity with external and internal regulations. Features such as retention schedules, document classification and tagging and automated workflows help your team comply with ISO 9001 Document Management Standards, FDA and GMP regulations and other regulatory requirements.
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